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1) What type of oven is the Mission Oven from Artistic Ovens?Our ovens are your Pizza, Grill, Rotisserie and Fireplace all in one for an affordable price. This gorgeous Ovens are 100% Artisan Handmade timeless in nature. It comes in different colors with size and weight base foundation 44” / 1350 LB+/-, 36” / 900 LB +/- Enjoy authentic homemade tasty food such as pizza, bread, grills, lasagna, rotisseries, casseroles and smoke your ribs. Oven comes with an Inner refractory clay cooking area with a European certification for safety cooking. Ovens originally handmade with an inner refractory clay coated with ceramic fiber blanket and internal refractory walls with a light concrete base, finished in projected stucco cork, equipped with a chimney system, thermometer and a solid hinge cast Iron or stainless steel door an affordable price. Outdoors wood burning oven available with the option to work with gas.
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2) Why should I buy these Ovens?Food will never taste the same again. This is a survival cooking device that you must have at home especially when no gas, electricity is available. These ovens does everything that you want to cook. Do not forget to order your rotisserie spit. The door entrance and oven internal high dimension space allows double deck cooking using our stainless steel grill that comes with the oven. Cook a big Turkey, Leg of lamb, a small pig, pizza, bread, casseroles, grill, smoke your food. Feel relax looking the fire and feeling the heat while drinking your favor drink by yourself or with family and friends. Great relax therapy device. The ovens are gorgeous. 100% Artisan handmade timeless in nature.
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3) What is the difference between our ovens and other factories?The cooking area including floor and wall area is made of Refractory Clay with a European certification for safety cooking. The clay core allows food to taste incredible. Ovens come built already with a stainless steel chimney pipe, hat and internal grill. Ovens are fully insulated. Allows Heat retention for hours. Ovens come with solid robust hinge doors in Cast Iron or Stainless steel with three door compartments which allows you to perform different types of cooking and allow you to control the fire better and saver. Doors are wide and tall, allowing performing double stacking levels of cooking or place big tray dishes such as turkeys or a big pot for casseroles. This is the only cooking device you will ever need in your patio. You can bake, grill, do your rotisserie and use it as an outdoor fireplace all in one. This is the last surviving cooking tool if gas and electricity is out. Our ovens look great in your patio. Ovens are 100% Artisan products. HAND MADE. NO MACHINE MADE.
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4) How do I order the oven?You can order the ovens through one of our dealers. Please call us at (510)860-8851
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5) Do you have to Cure the Mission ovens?Ovens require a Curing Time of 3 – 4 days. Heat up oven gradually. See Curing Time and Heating process. Even though the Mission Ovens are ready to work and are apparently dried, it is necessary to carry out a “cure” to remove and evaporate the moisture accumulated and trapped in the wall layers during the manufacturing of the oven. These consist of running small fires progressively for at least 3 to 4 consecutive days before cooking in it, which will minimize or avoid cracks inside and outside the oven. Note: This process should also be completed if your oven has not been used for a long time and water or moisture has been trapped within oven walls and base floors.
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6) What type of wood can you use?The type of hardwood logs are as follows: Use Kiln dried hardwood, or seasoned hardwood such as Oak, Mesquite, Ash, Almond, Cherry, Apple, Pear, Hawthorn, Hickory, Pecan Tree, Plum, Alder, Maple, Natural Mesquite Lump Wood natural charcoal. Do not use pine or woods that may have resin, briquettes or enhance charcoal, plywood or petroleum – chemicals, no painted or treated wood. Use small logs as much as possible to start fire.
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7) How do you start the fire?Please see section CURING TIME and EVERYDAY FIRE UP GUIDANCE in User Manual.
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8) When the oven is ready to cook?The elapsed time should be at least 45 minutes to 1-1/2 hour depending on weather, time of the year, how cool the walls of the oven are, type of wood, and if the wood is dry and depends of what type of cooking you are doing. The temperature should be at least > 250 °C / 480 °F Good temperature to cook almost anything. A good indication that oven walls are heated is by looking the color of the walls, once the soot of the fire start to disappear from the interior walls when these occur, the oven is ready to cook pretty much anything for hours. This is also a good way of cleaning the oven from grease, left over food, and get rid of any soot on the walls. Note: Exception: If you are using the oven for Grilling only there is no need to perform the steps described before once the live coal or ember are ready start grilling.
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9) What can you cook?Enjoy authentic homemade tasty food such as pizza, bread, grills, lasagna, rotisseries, casseroles and smoke your ribs.
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10) How To Cook?Your oven allows three different cooking methods: live fire, coal, and heat retention. All of them are easy to achieve, but practice is essential to obtain a perfect result. In this method the cast iron door and damper must be fully open; the fire must remain leaning against one side of the oven. Live Fire The live fire is ideal for making fast dishes which require very high temperatures, such as pizzas. Keep always half door open with live fire especially when temperature > 250 °C / 480 °F Coals This method is like the live fire, but instead of running the fire, you will leave only the hot coals inside. The cast iron door and damper should always remain open. It is suitable for baking, roasting or grilling (using a grid), and fast cooking that does not require high temperatures. Heat retention It is perfect for roasts and breads. After heating the oven, remove the firewood and embers; then, place the food inside and close the cast iron door and the damper. As the initial temperature is very high on some foods, such as fish or meats with skin, apply aluminum paper foil on top of the roasts during the first 15-20 minutes. IMPORTANT: Never use chemicals to heat or rekindle your oven as they may transmit improper flavor to food.
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11) Can I use this oven in my place / home?Please check your local city and county for restrictions on burning wood before purchasing ovens. Read Artistic Ovens manual and sales term conditions.
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12) Where can I place the oven?Oven Location and Installation. 1. This ovens are for exterior use only in the USA. Outdoor kitchens, patios, under cover patios, place it at open ventilated area and away from walls that are not fire protected. Aim for at least 3 feet of clearance sides and 5 feet on the front. For safety reasons use common sense. Check your City local codes. 2. In General The "rule of thumb" for wood fire devices, grills is at least 15 feet from any buildings or structures or items that can catch fire including, overhanging branches, wooden decks and fences. 3. Chimney to be at least 2' higher than the highest point of a structure within 10'. So, measure the height of anything within 10' of the center point of the chimney/flue and then go at least 2' higher. Our single chimney/single wall flute can only be used for outdoor exposed areas only do not use it under a cover roof. Check your city local codes for chimney/flute fire flashing requirements installation under outdoor roofing. Also read Artistic Ovens manual page 5 Safety Precautions. 4. All outdoor fires shall be under continuous competent supervision. 5 No outdoor fire, including but not limited to, fires in outdoor fireplaces, outdoor pizza ovens, fire pits and similar devices, shall be used in such a manner or location that it causes any building fire alarm to activate or that it otherwise creates a hazardous or objectionable condition. 6 All outdoor pizza ovens must be equipped with a chimney with a spark arrestor installed in good working condition.
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13) How do you install these ovens?These ovens are heavy; they will require lift equipment such as a forklift, or a pick engine crane system. The oven's weight ranges in size 800 lb to 1400 lb +/-You will need tools such as a pallet jack, and a heavy-duty utility flatbed cart. With a weight capacity of 800 to 1400 lb, Check artistic ovens videos and pictures showing how it is done. Please read the following Equipment . Metal stands with wheels is available and sold by Artistic Ovens that allow you to easily move the oven very easily around your home. You can use an engine picker to load this into the cart. (See videos online at artisticovens.com/videos ) If craning the oven over 4 feet high use extra straps under the oven foundation to crane it. Do not rely only on the 4 hook connectors that come with the oven for extra safety. Use, in addition, extra heavy-duty straps under the oven foundation to crane it. Ovens need to be secured to the base-floating frame after dropping the ovens on top of the frame to prevent the oven from moving out of the frame and moving only on smooth surfaces and short distances only. For example: Secure with a concrete screw anchor or "L" shape bracket on each side of the frame into the foundation of the oven up to 1–3/4" deep using a ¼” concrete anchor with a drill bit 3/16". Finally, lock the wheels and secure the oven so it does not move. Oven Location and Installation. The "rule of thumb" is at least 10 feet from any buildings or structures or items that can catch fire including wooden decks but check with your local building department. Your Oven should be at least 10 feet from structures or items that can catch fire, including overhanging branches, wooden decks, and fences. Chimney to be at least 2' higher than the highest point of a structure within 10'. So, measure the height of anything within 10' of the center point of the chimney/flue and then go at least 2' higher. Check your city's local codes for chimney/flute fire flashing requirements installation and parts under outdoor roofing. Our chimney/single wall flute and hat can only be used for outdoor exposed areas only do not use it under a covered roof. Also, read the Artistic Ovens manual page ( 5 ) Safety Precautions. Before craning inspect the corner of the oven and tied the hook clockwise to make sure is lock. Notice the base of the oven corner and edges may crumble during transportation and handling. This will not be considered as damaged or defective under warranty. This can be easily touched up with a concrete mortar, epoxy caulking. Read the Artistic Ovens manual - Safety and Precautions. https://www.artisticovens.com/oveninformation Please read the following document: "Equipment necessary and how to move the ovens", Click pdf. sign.
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14) Do these ovens crack?All our Ovens are required to follow curing and firing process when the oven is new to minimize potential cracks that may appear. If cracks show up do not panic, this is completely normal and expected in all hand craft made refractory terra-cotta, cement, brick mortar wood fire pizza oven. These do not affect the normal functioning of the oven and are easy to patch if you wish. Ovens come with an easy repair kit and instruction on how to patch it if it is needed. Users must learn and understand the exciting nature of using a wood or gas fire oven and the thermodynamics of heat. This includes that when heating the oven, it may create natural cracks due to the mix of factors such as heat application, moisture inside walls which will expand and retracts the ovens’ structure walls and joins that may create cracks on the exterior, interior walls, including dome, chimney structure and front exterior brick joints. These cracks are inherent in the nature of the product and are not to be considered latent defects. These natural cracks and dilatations are natural in anything made of cement, clay, and brick seen in many structures such as buildings, bridges, or chimneys. This is one of the main reasons we recommend curing the oven slowly and progressively controlling the heat of the interior so all the compartments and joins of the oven settles better and allow the vapor and moisture to escape slowly from the walls minimizing cracks. The thermometer is used for reference purposes only. The temperature inside oven varies according to where the fire is located. For accuracy use a temperature laser gun. Note: If oven is wet due to expose to extreme wet weather, a partial cure process will be needed before cooking pizzas or raise the oven temperature very high too fast. Repeat step curing process step 1 - 1 day and 2 second day for more than 2 hours, also gradually increase the temperature of the oven so the moisture inside the oven evaporates slowly inside the walls. See oven care document, Curing Time and Everyday Fire up guidance process in our User Manual. https://www.artisticovens.com/oveninformation
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15) What quality control do you provide on this Hand Made ovens?All ovens are thoroughly inspected before releasing it to vendors and customers. As a handmade/artisan product, all the ovens have their own rustic character look. This is the natural characteristic of the product including the interior and exterior features. The doors, including the stainless steel front panels, bricks come in rustic artisan look design and finish. It is sold as is and these are not considered defective. Ovens are sold as rustic and artisan handmade in character. Artistic Ovens Stainless-steel front panels and doors are rustic in character, look and design, therefore are not considered as defective material or workmanship. It is sold as is.
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16) What is the logistic / transportation to get the oven in my location?16.2 Handle the shipping: 16.2.1. The buyer must inspect the Items upon Logistic / trucking companies’ delivery. Compare received material order with your order when the carrier is delivering the material. Please take pictures, notify the driver, and choose to reject any materials that are damaged during transportation. You can ask the driver for a copy of the damaged paperwork with his signature. You can choose to receive materials subject to further inspection if it is minor damage or something is missing from the delivery providing that the minor damage or if something is missing on the delivery is documented by the drop off driver. Artistic Ovens logistic companies are insured. Claims not reported to the driver at the moment of delivery are not covered by Artistic Ovens. We will not be liable and responsible for any cost of damage or missing parts without documentation. We will do everything possible to help our customers, but receiving materials and documenting the drop-off by the buyer or party receiving merchandise is fundamental to resolve claims for damage or missing parts. Please contact the Retail store immediately. File a claim with the transportation delivery company, contractor, or delivery agent. 16.2.2. Artistic Ovens is not liable for products mishandling during transportation by the customer's own shipping arrangement, installation, usage, and maintenance of the products. Only in writing upon Artistic Oven's approval customer will be able to return material in its original unused packaging. Freight costs will need to be paid by the customer to be returned. Installation and removal labor cost is not covered by Artistic Ovens. 16.2.3. Artistic Ovens disclaims any responsibility for damage caused to Artistic Ovens merchandise by anyone other than a shipping company chosen, arranged, and paid for by Artistic Ovens, including but not limited to shipping companies arranged and paid for by you or your representative. In the event of damage to Artistic Ovens merchandise caused by you and your shipper, you must file all damage claims with your shipping company and/or insurance company. PLEASE READ "SHIPPING POLICY" https://www.artisticovens.com/about
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17)How do I stop and control the fire?Never use water to lower the temperature of the oven or to extinguish fire. This may cause damage to the oven structure. If you find that temperature rose too much, sparse the wood fire inside the oven to control fire, remove it safely into a metal bucket. Worst case just closes the doors and the chimney vent; it will stop the fire (NO OXYGEN - NO FIRE) after a few seconds remove some firewood into a safe place such as a metal bucket. Closing the doors while the fire is way too high may increase pressure in the oven for a short period and may create cracks in the oven. Use it as the last option. Remember: You can always add wood to increase temperature gradually. Use doors to control temperature and air flow. When live heavy fire always keeps the vent and doors open. Use less wood and add it as needed to increase temperature.
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18) What is the return policy?1. Artistic Ovens reserves the right to accept returns, only in compliance with specific terms. 2. Defective or Incorrect Items: If the return is due to a defective of the product no cover by warranty and the Sales Term Conditions by Artistic Ovens or wrong item, we'll help resolve it and cover return shipping costs or offer some sort of compensation / rebate depending of the case. Note: Please Read SALES TERMS AND CONDITIONS line item 2 and item 4 regarding product and warranty. https://www.artisticovens.com/oveninformation Note: Damaged products received must be check upon arrival from Carrier and rejected. Please read Transportation and Shipping policy. https://www.artisticovens.com/about 3. Non-damaged returns: You're responsible for both initial and returned shipping costs. We'll deduct initial shipping, returned shipping and handling fees from the refund. 20% will be applied on the total purchase. The return is 30 days from the pickup date or delivery date in its original packaging, unused and with the status in which it was dispatched from us. 4. Return authorization process and forms will need to be filled out before returning any items. Refunds will be authorized only upon inspecting received items returned in their original form as it was dispatched. Customer will need to provide photos of the materials and it must be on its original packaging to be returned. A final approval from us is necessary to make sure that materials are secure and visual intact before shipping materials back to Artistic Ovens. 5. Item Acceptance: Damaged or incomplete items won't be accepted; they'll be returned at your expense with no credit issued .Upon receiving the returned materials and inspection of it, the refund will be processed with the restocking fees applied. Note: If Ovens and products are returned not in its original packaging form as it was dispatched, Artistic Ovens will reject the return. Customer will be liable for the cost of the return and cost to ship it back to customer again. If the materials received are damaged by carrier during the return, we will open a claim with the carrier and upon receiving the cost of the materials refunded to us, Artistic Ovens, we will proceed with the refund to customer. 6. Refunds will be authorized only upon inspecting receiving items returned in their original form minus cost of shipping and return transportation cost handled by us. Please read the latest Transportation and Shipping policy. https://www.artisticovens.com/about
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19) What are Artistic Ovens Sales Term Conditions?CHECK THE LATEST SALES TERM AND CONDITIONS IN OUR WEB SITE. https://www.artisticovens.com/oveninformation Read document SALES TERM & CONDITIONS
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20) How to protect the oven?1) Do not leave these ovens exposed to extreme weather such as snow or in wet and damp weather conditions. Protect ovens for longevity. Use the oven cover sold by Artistic Ovens or apply any other waterproof cover to protect the oven from weather conditions such as rain, snow, ocean front. 2) Do not expose oven to icing or wet mopping the oven while it is still heated, this can cause damage/cracking to the oven floor. 3)Build a cover porch for the oven if you can. You may, if you wish to touch up the exterior walls of the oven yearly to preserve its original look with the stucco paint kit and some other caulking cement products described in the (how to patch oven). 4) Apply olive oil to doors and hinges.
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21) How to clean the oven?1)The oven gets clean with fire. Once you heat up the oven to around 250 –275 (°C). Grease, left over foot residues and any soot will start to disappear from the walls. 2) Brush and scoop the ashes of the floor area when oven cools off. Use a metal bucket if wood coals are hot to remove it from the oven. 3)Apply olive oil to the cast iron door to prevent rust. For the wood nubs, apply water base sealers to protect the wood from UV light.
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22) Can I change the look of the exterior oven?Exterior Color change: Yes you can change the color of your oven by applying exterior water base stucco colored paint. We suggest applying an exterior masonry paint that works with masonry walls with properties that allow for expansion and contraction. The original stucco that comes with the oven has cork particles. Get something with similar properties. NOTE: Before changing the exterior of the walls, please complete the Curing Time process. This will allow you to patch up any cracks if they shows up before proceeding in changing the outside color. Cover oven with another color paint, stone or structure around oven. You can use exterior paint, but we do not recommend applying heavy structure stones or bricks on top of these ovens. Thin light tiles and light stone veneers will be okay, but you will need to test and figure out the type of preparation and glue to prevent transfer of cracks to the final surface material. We do not have recommendations currently regarding this direct resurface. For the best results build a metal case around the oven without touching the oven walls and cover up with cement boards around and finish it up with decorative rocks, tiles. See artisticovens.com picture gallery. NOTE: Before covering the oven with another exterior walls, or resurface please complete the Curing Time process, Use the oven for a while then proceed to patch up any cracks if necessary, before covering the entire oven if you wish.
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23) How to patch your oven?If you wish to patch up your oven before you start the process make sure that you read the patch up components instructions. The process is very simple, practice in other surfaces before using it in the oven. Every oven comes with an exterior stucco and brick paint / patch kit, just for the exterior only to apply over small cracks that may show on the oven exterior walls. Note: Patch the oven when the oven is not hot. Check instructions on caulking and repair cement products before applying it. Cement patch caulking, high heat patch cement caulking and refractory cement is not provided with the ovens. You can get these at your hardware stores if needed. Patch the oven if desired only after completing the Curing time process. This will allow the moisture to be removed from the oven walls. Use some gloves and paint tape to mask and protect the pipe, bricks and stucco walls so it does not stain the surrounded areas. Artistic Ovens is not liable for patching ovens or for the result of the patch. Please use commonsense and test the patch technique in small areas before applying to visible areas. Ask a professional or call Artistic Ovens for customer support. Enjoy your oven. Do not worry about minor cracks, you can ignore then or patch them when you can to prevent moisture or water getting inside the walls. Cracks are inherent on all wood fire ovens made of brick, clay, refractory cement, expected as part of the oven it is a sign of seasoned oven.
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24) Does Mission ovens by Artistic Ovens come with a Gas burner?No. These ovens do not come by default with the Gas burner. Nevertheless ,You can install a gas burner by Vamparossa that works with our ovens. https://www.vamparossa.com/ so you can do gas or/and wood at the same time. Most people do not need the gas burner. You can start the wood fire inside the ovens with the help of a plumbing torch that you can get in your local hardware supply near you. This will start the fire very fast without generating to much smoke. Also it will help you restart the fire when need it. Get the one with the blue tank and self ignition trigger. Always read torch instructions for how to use it and safety guidance. For further information of adapting a Gas Burner, check documentation general information of Gas Burner Installation on the menu page: https://www.artisticovens.com/oveninformation
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